How do I search?
We have categorised the clothing items to make it easier for you OR you can search on our search bar.
Do I need an account to place an order?
Can I place an order over the telephone?
YES. You can call the fashion market customer care and place your order through this number 0767771353.
How do I make a purchase?
Once you select what you like just click on 'add to cart' and then proceed to check out with your details. We also have cash on delivery for Sri Lanka - if that would be easier for you. If you have any problems please contact firstname.lastname@example.org
Does fashion market offer gift orders?
YES. When you are in your shopping bag scroll down to gift orders section and tick Please wrap the products in this order.
How do I track my order?
It will be fully tracked , and an email notification will be sent to you by our team. The courier person will also contact you. If you need more information on getting the tracking number/status please email email@example.com
How long will delivery take?
Delivery will be on the same day, if you are living in Colombo (1-15) and you have placed your order before 12 Noon. When you place the order before midnight and your delivery address is within Colombo, delivery will be within 24 hours (http://www.fashionmarket.lk/pages/delivery-policy)
Can I change my shipping address once my order has been dispatched?
You can only change the shipping address before dispatch. If you enter a wrong address by mistake please email to firstname.lastname@example.org
What happens if I'm out when you deliver?
You will have to contact the customer care in advance and inform if you are not available on the day of your delivery.
How much duties and taxes do I have to pay?
We bear all the duties and taxes on behalf of our fashionmarket.lk customers.
RETURNS & EXCHANGE
Can I exchange an item?
Sure you can!
For Sri Lankan customers, exchange is possible within 3 days of delivery. Please visit the link below for more details. (http://www.fashionmarket.lk/pages/exchange-policy)
International customers exchanges are possible within 14 days of delivery, the item to be returned has to be shipped to us and we will ship the exchanged item at our cost.
Will I be refunded the full value of my order?
We do accept only exchanges and we do not do any refunds, however you may exchange an item to your liking.
SAFE ONLINE SHIPPING
Is it safe to use my credit/debit card online at fashion market?
YES, . We are using one of the leading and trusted HNB payment gateway in Sri Lanka which has all the latest security features and standards
Is my personal information kept private?
YES. Fashionmarket.lk is running on one of the most secure e-commerce platforms and your personal information is secured.
Does the saree come with a blouse piece?
YES. The blouse piece will be either attached to the saree OR provided as a separate piece.
How do I know if the item will fit me?
You can refer to the size guide at the bottom left side of the fashion market website.(https://www.fashionmarket.lk/pages/size-guide)
How do I create a fashion market account and what are the benefits?
Go to register top right side on the website, fill in the details and click on create account.
- You don't need to enter your shipping details over and over again.
- You can add FM points on every purchase you make with fashionmarket.lk
I have forgotten my password - what shall I do?
Go to my account and click on forgotten password, you will be asked an email address for which new password setting details will be emailed from Fashion market.