Delivery Policy

  • SRI LANKA
    • Delivery will be on the same day, if you are living in Colombo (1-15) and you have placed your order before 12 Noon.
    • When you place the order before midnight and your delivery address is within Colombo, delivery will be within 24 hours.
    • When you place the order before midnight and your delivery address is outside of Colombo, delivery will be within 48 hours.
    • The courier will contact with you prior to delivery to inform the delivery time if it is cash on delivery payment.
    • Delivery will be free island wide if the order value is more than LKR 3500 and a delivery charge will be applicable if the order amount is less than LKR 3500
    • Delivery is fully tracked and delivery notifications are sent via email.
    • Customer signature is required on the courier slips.
    • Orders placed on Saturday after 12 noon will be delivered on Monday (within Colombo and suburbs) or Tuesday (outstation)
    • Orders placed on Public Holidays will be delivered on the next working day
  • INDIA
    • Shipping is free for all orders to India
    • Cash on delivery - please note that there will be an additional COD handling charge of INR 700 collected at delivery. 
    • Know Your Customer (KYC) - The Indian government has a KYC procedure where you need to submit certain documents to clear the shipment applicable only on prepaid orders and not COD orders.  So they will be contacting you, and requesting for any 2 of the below documents  with the consignee name. - 

      (I) Passport
      (II) PAN card
      (III) Voter's identity card
      (iv) Driving license
      (v) Bank account statement
      (vi) Ration card

      You can have a soft copy format of any 2 of the above documents ready to save time during customs handling. You can simply take a picture from your phone. You can also send the documents to us, and we can forward the same to the Courier company.

    OTHER COUNTRIES
    • We ship internationally to Australia, Singapore, USA, UK, UAE and Canada, and the minimum order value for shipping is LKR 17500. Shipping will be free of charge. 
    • Shipping to Fiji will be free of charge for all orders above LKR 35,000
    • For other countries, please write to customercare@fashionmarket.lk to enquire about the possibility of shipping
    • All international deliveries will be completed within 7 - 10 days after they are shipped out.
    • Please note the shipping dates on some of our products

    We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. FashionMarket.lk cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.